About the Role
Overview
The Account Manager is the primary point of contact for clients, responsible for managing
relationships, overseeing operations, and ensuring high-quality service delivery.
Key Responsibilities:
• Manage and maintain client relationships
• Oversee multiple accounts and daily operations
• Lead coordination with dispatchers and internal teams
• Monitor service performance and quality
• Resolve client concerns effectively
• Provide updates and reports to clients
• Identify opportunities for account growth
Core Skills:
• Strong client communication and relationship management
• Leadership and team coordination
• Problem-solving and decision-making
• Ability to manage multiple priorities
• Accountability and ownership
KPIs:
• Client satisfaction and retention rate
• Account performance metrics
• Issue resolution time
• Account growth and upsell opportunities
• Team efficiency under management
Requirements
- Fluent English (C1+)
- Vendor Management
- Strong Communication Skills
- 2 years Experience
Position Details
Operations
Kaslik, Lebanon
Full time
Posted Jul 29, 2026
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